Free sessions
The Growth Mapping Session is complimentary, so there is no payment to refund. You may cancel or request a different meeting time by contacting us. There is no purchase obligation after the session.
Paid work is agreed separately
The website does not take online payments. Before any paid engagement, the proposal or agreement sets out the scope, fees, payment stages, cancellation arrangements and any service-specific refund terms. Mandatory consumer rights continue to apply where relevant.
Cancelling before work begins
Tell us in writing as soon as possible. We will review any advance payment against work already authorised, costs already committed with your approval and the agreed project terms. We will confirm any refundable balance and explain the calculation.
Cancelling after work begins
A cancellation does not automatically make completed or properly delivered work refundable. We will review the work completed, the remaining scope and any approved third-party commitments, then confirm the financial position under your agreement. Unused amounts are considered against those terms and any rights that apply.
Third-party costs
Advertising spend, domains, hosting, licences and other external services can have their own cancellation rules. Any deductions for such costs should relate to disclosed, approved commitments. Where a provider returns money relating to your project, we will account for it appropriately.
Problems with delivery
If work does not match the agreed scope, tell us what is wrong and include the relevant project or invoice reference. We will review the issue with you and agree an appropriate response, which may include correction, revised delivery or a refund where due. This process does not remove any mandatory remedy.
Digital deliverables and acceptance
Where a proposal includes review or acceptance stages, concerns should be raised within the stated review window. Acceptance does not remove rights that cannot lawfully be excluded, but completed milestones, approved concepts, launched campaigns and transferred digital assets are not automatically refundable merely because priorities later change.
How refunds are issued
Any approved refund is normally returned to the original payment method unless another lawful method is agreed in writing. Bank, card or platform processing times are outside VIU’s direct control. We will confirm the approved amount and initiation date.
How to request a review
Email hello@viudigi.com with your name, company, project or invoice reference, reason for cancellation or refund request, and any supporting information. Do not send card details or account passwords. We will confirm the outcome, any amount due, the payment method and the expected processing time in writing.
Payment disputes and your rights
Please contact us promptly if a payment appears incorrect. Nothing in this policy prevents you from exercising rights that apply under law or your payment provider’s rules.
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